
An Evaluation of the Effectiveness of a Formal Mentoring Program for
Managers
and the Determinants of Protégé Satisfaction
By: Linda K. Stromei
Summer 1999 "Mentoring Connections"
Winner of the 1999 IMA Dissertation Research Award
INDEX:
The changing demographics of our workforce over the
past few decades have presented new concerns for organizations, and in particular
the managers of
those organizations. Organizations are spending billions of dollars on training each
year, with a disproportionately large amount spent on the training of
managers. There is a growing interest in mentoring in organizations today as a training
method for managers. However, there is an absence in the literature of an evaluation
of a formal mentoring program that assesses the transfer of training and/or increase
in skills of the protégés.
This dissertation research study sought to fill that void, and examined the effectiveness
of mentoring as a training method for managers. The purpose of the study was to:
The sample for this study was 42 pairs in the mentoring program at Sandia National Laboratories. The mentors were upper level managers, directors, and vice presidents. The protégés were middle level managers.
Both quantitative and qualitative data collection methods were used.
1. Versions of the Leader Behavior Analysis II (LBAII) instruments were used for the pre-test and posttest of the protégés, and for the test given to the mentors.
2. The Myers-Briggs Type Indicator® was administered to both the mentor and protégé to test personality types of the pairs, and the participants completed a demographics instrument.
3. A mentoring functions scale consisting of 30 questions was given to the protégés to assess their overall satisfaction. Interviews were conducted with a random sample of the pairs.
Methods of analysis included descriptive statistics,
correlations, t-Test, ANOVAS, and regressions.
Findings
The data revealed that that the results of mentoring can be assessed in a short period
of time, when establishing a baseline of skills, conducting a treatment,and testing
after the treatment.
The protégés showed significant improvement on their leadership effectiveness and flexibility scores from the pre-test to the posttest.
Other variables tested were number of meetings between
the pairs, quality of projects participated in, availability of the mentor to the
protégé,
number of phone calls and outside meetings, personality, gender, age, and psychosocial
benefits received as well as overall satisfaction with the program.
The findings of this study were used to propose a conceptual model for a formal mentoring
program, AMIGOSô, that includes instructions for facilitating the initial pairing,
as well as for evaluating the transfer of skills.
Dr. Linda K. Stromei, SPHR is the owner of LINCO,
a consulting firm specializing in implementation of formal mentoring programs using
the AMIGOSô model, as well as evaluation, research and design and training to public
and private sector organizations. Dr. Stromei is Visiting Assistant
Professor for Southern Illinois University and teaches part-time at the University
of New Mexico.
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